1. Introduction
Moto Express ("Moto Express," "we," "us," or "our") is a scooter dealership and motorcycle service business located in Laval, Québec, Canada.

We respect your privacy and are committed to protecting the personal information you provide when visiting our website, contacting our business, exploring our products, or booking garage services.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information, as well as the choices and rights available to you.

Our privacy practices are governed by applicable Canadian and Québec privacy laws, including Québec's Act respecting the protection of personal information in the private sector.

2. Information We Collect
Depending on how you interact with Moto Express, we may collect the following categories of personal information.

Contact information
When you contact us or request information about our products or services, we may collect your name, email address, telephone number, and the information you include in your communications.

Booking and service information
When you book a garage service through our website, we may collect information necessary to manage your appointment, such as your contact details, selected service, appointment date and time, and any additional information you provide regarding your scooter or motorcycle.

Where necessary for providing our services, we may also maintain records relating to your vehicle, service history, and previous appointments.

Product inquiries and customer transactions
When you inquire about purchasing a scooter, motorcycle, part, or accessory, we may collect information relevant to your request, including your contact details, product preferences, and transaction or customer service information.

Website and technical information
When you visit our website, certain technical information may be collected automatically through the website platform and applicable technologies. This may include your IP address, browser type, device characteristics, operating system, pages visited, approximate location derived from technical data, and information relating to website performance and security.

Some of this information may constitute personal information under applicable privacy laws.

We aim to collect only the personal information reasonably necessary for the purposes explained in this policy.
 
3. How We Use Your Information
We may use personal information to:

-Respond to questions, product inquiries, and customer service requests.
-Schedule, confirm, modify, and manage garage service appointments.
-Provide scooter and motorcycle maintenance, repair, sales, and related services.
-Maintain appropriate customer and service records.
-Communicate important information about appointments, purchases, or services.
-Operate, maintain, troubleshoot, and secure our website.
-Improve our services and customer experience.
-Send promotional communications where we have obtained the required consent or are otherwise permitted by law.
-Comply with applicable legal, accounting, regulatory, and business obligations.

We will not use your personal information for unrelated purposes without obtaining any additional consent required by applicable law.
 
4. Online Bookings, Products, and Payments
Our website allows visitors to explore scooters and related products and access online booking options for garage services.

When you request or schedule a service online, information necessary to manage your appointment may be processed through the website's booking functionality.

Our website is operated using the Wix platform, which provides certain website and business management capabilities.

The display of products or prices on our website does not necessarily mean that payment information is collected online.

Moto Express does not request payment card information through ordinary contact inquiries. If a payment service is introduced or enabled on the website, the applicable payment processing and privacy practices will be disclosed as required by law.
 
5. How We Share Personal Information
We may disclose personal information to service providers that support our business operations, where necessary and permitted by law.

These may include:
-Wix, which provides our website infrastructure and related functionality.
-Service providers involved in website hosting, booking management, and technical support.
-Email, telecommunications, or messaging providers used to communicate with customers.
-Professional advisers or administrative service providers where their involvement is necessary and authorized.
-Service providers are expected to handle personal information in accordance with applicable contractual, confidentiality, and privacy requirements.

We may also disclose personal information where required or authorized by law, including to comply with lawful requests or to protect our legal rights.

Advertising and marketing
If Moto Express uses third-party analytics or advertising technologies that involve disclosing personal information to external providers, we will provide the required notices and obtain any necessary consent.

We do not characterize the routine use of website service providers as a sale of personal information.

Any actual sale or disclosure of personal information for independent third-party advertising purposes must be separately assessed and disclosed in accordance with applicable law.
 
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website operation, security, navigation, and functionality.

Cookies are small files or identifiers that websites may store or access through your browser or device.

Depending on the technologies enabled on our website, cookies and similar technologies may serve the following purposes:
Essential website functions
These technologies support core website operations, such as security, session management, and the functionality necessary to navigate the website or use its services.
Analytics and performance
Where enabled, analytics technologies help us understand how visitors interact with the website and identify opportunities to improve performance and usability.
Advertising and marketing
Where enabled, advertising technologies may be used to assess campaign effectiveness or support personalized advertising.

Where cookies or other technologies involve identification, location tracking, or profiling, we provide the notices and controls required by Québec law.

Visitors may manage or restrict cookies through their browser settings and through any privacy preference controls made available on our website.

Disabling certain cookies may affect website functionality.
 
7. Email, SMS, and Customer Communications
Moto Express may contact you by email, telephone, or SMS in connection with your inquiries, appointments, purchases, or requested services.

We may also send commercial or promotional communications when permitted by applicable law, including Canada's Anti-Spam Legislation (CASL).

Where required, we obtain consent before sending promotional electronic messages.

You may withdraw your consent to promotional communications at any time by using the unsubscribe mechanism provided in the message or by contacting us directly.

Unsubscribing from promotional communications does not necessarily prevent us from sending necessary messages about an existing appointment, transaction, or service request.
 
8. Storage and Processing Outside Québec
Moto Express uses third-party technologies and service providers, including Wix, to operate its website.

As a result, personal information may be processed or stored outside Québec, including in other Canadian provinces or other countries, depending on the infrastructure and service providers involved.

Where required by Québec law, we assess the privacy implications of transferring personal information outside Québec and implement appropriate contractual and organizational safeguards.

Information processed in another jurisdiction may be subject to that jurisdiction's laws, including lawful disclosure requirements.

For further information about Wix's service providers, please consult:
https://support.wix.com/en/article/list-of-wixs-sub-processors
 
9. Retention of Personal Information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as otherwise required or permitted by law.

Retention periods may vary depending on the type of information, including customer inquiries, appointments, service records, transactions, and marketing consent records.

When personal information is no longer required, we take appropriate steps to securely destroy it or, where legally permitted and technically appropriate, anonymize it in accordance with applicable standards.
 
10. Artificial Intelligence and Automated Processing
Moto Express may use digital systems to support website administration, customer service, scheduling, and business operations.

If we introduce artificial intelligence or automated tools that process personal information, we will assess their privacy implications, apply appropriate safeguards, and provide additional notice or obtain consent where required.

If a decision affecting an individual is made exclusively through automated processing of personal information, we will provide the information and review opportunities required by applicable Québec law.
 
11. How We Protect Personal Information
Moto Express takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, disclosure, alteration, or loss.

These measures may include restricting access to personal information to authorized personnel, using access controls, and relying on appropriate security features provided by our website and technology service providers.

Our website uses Wix as its hosting and website management platform.

Although we take reasonable steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
 
12. Your Privacy Rights
Subject to applicable law, you may have the right to:
-Request access to personal information held about you.
-Request the correction of inaccurate, incomplete, or outdated personal information.
-Withdraw consent to certain uses or disclosures of personal information, subject to legal or contractual restrictions.
-Request information about how your personal information is collected, used, stored, or disclosed.
-Request a copy of eligible computerized personal information in a structured, commonly used technological format, where the applicable legal conditions are met.
-Request that certain uses or disclosures stop or that applicable personal information be deleted, de-indexed, or otherwise addressed where provided by law.
-Submit a complaint regarding our handling of personal information.

To exercise your rights, please contact us using the information provided below.

We may ask for reasonable information to verify your identity before responding.

We will process requests within the time periods prescribed by applicable law. Under Québec's private-sector privacy legislation, the general response period for access and correction requests is 30 days.

If you are dissatisfied with our response, you may have the right to seek recourse through the Commission d'accès à l'information du Québec.
 
13. Children's Privacy
Our website is intended for individuals seeking information about scooters, motorcycles, related products, and garage services.
It is not specifically directed toward children under the age of 14.

We do not intentionally solicit unnecessary personal information from children.

Where Québec law requires parental or guardian consent for the collection, use, or disclosure of a minor's personal information, we will obtain that consent unless an applicable legal exception permits otherwise.

If you believe that a child has provided personal information inappropriately, please contact us.
 
14. Third-Party Websites
Our website may contain links to third-party websites or platforms, including social media services.

These third parties may operate under their own privacy policies and data protection practices.

We encourage visitors to review the privacy policies of third-party websites before providing personal information.
 
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business activities, website features, technology providers, or legal requirements.

When changes are made, the updated policy will be published on our website with a revised effective date.

Where required by law, we will provide additional notice or obtain consent before introducing new processing activities.
 
16. Contact and Privacy Requests
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to submit a privacy-related complaint, please contact:

Moto Express
544 Boulevard des Laurentides
Laval, Québec H7G 2V4
Canada
Email: info@motoexpress.ca
Telephone: 514-416-2004
Website: https://www.motoexpress.ca/

Privacy-related requests will be directed to the person responsible for protecting personal information within our organization.
site.